Floor King respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website or use our flooring supply and installation services in Dubai, United Arab Emirates.
This policy applies to all visitors, customers, and users of our website and services, and is aligned with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. By using our website, you agree to the practices described below.
Information We Collect
We collect information in the following ways:
Information You Provide Directly
When you fill out an inquiry or quote request form, contact us, or place an order, we collect details such as your name, email address, phone number, delivery or installation address, and information about your flooring requirements.
Payment Information
When you make a purchase through our website, your card or payment details are processed directly by our third-party payment gateway. We do not collect or store your full card details on our own servers.
Information Collected Automatically
When you browse our website, we may collect technical data such as your IP address, browser type, device information, and the pages you visit, through cookies and similar tracking technologies. This helps us understand how visitors use our site and improve your experience.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide flooring quotes
- Process and fulfil orders, including supply and installation services
- Process payments securely through our payment gateway
- Communicate with you about your order, appointment, or service request
- Improve our website, products, and services
- Send updates or promotional offers, where you have agreed to receive them
- Meet our legal and regulatory obligations in the UAE
Legal Basis for Processing
We process your personal data on the basis of your consent, the need to perform a contract with you (such as fulfilling an order), and our legitimate business interests, including improving our services and preventing fraud.
How We Protect Your Information
We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Payment transactions are encrypted and processed through secure, PCI-compliant payment gateways. In the unlikely event of a data breach affecting your personal information, we will take prompt action and notify you where required by law. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Payment processors, to complete transactions
- Delivery and installation teams, to fulfil your order
- Service providers who support our website and business operations
- Authorities or regulators, where required by UAE law or legal process
Where your data is transferred or accessed outside the UAE (for example, by a cloud or software provider), we take reasonable steps to ensure it remains protected to a comparable standard. All third parties we work with are required to handle your data responsibly and in line with applicable data protection laws.
Cookies
Our website uses cookies to improve functionality and analyse site traffic. Cookies are small files stored on your device that help us recognise repeat visitors and understand browsing patterns. You can disable or manage cookies through your browser settings at any time, though this may affect certain features of the website.
Your Rights
Subject to UAE data protection law, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your data, subject to legal or contractual obligations
- Object to or restrict certain uses of your data
- Withdraw consent for marketing communications at any time, using the unsubscribe link in our emails or by contacting us directly
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including order processing, payment records, and legal or accounting requirements under UAE law. Once no longer needed, your data is securely deleted or anonymised.
Children’s Privacy
Our website and services are intended for adults seeking flooring supply and installation. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will delete it promptly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date, so please check back periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Floor King
Dubai, United Arab Emirates
Email: Info@floorking.ae
Phone: +971 55 636 5963